Privacy Policy

1.1 Information You Provide Directly

When you contact us, request a quote, subscribe to our newsletter, or make a payment, we may collect: full name, email address, phone number, company or organisation name, billing address, and any other information you voluntarily provide in forms or communications.

1.2 Payment Information

All payments on our website are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or transmit your credit card number, debit card number, UPI ID, or bank account details on our servers. Razorpay collects and processes payment information directly. Their privacy policy is available at razorpay.com/privacy.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visit, and session duration. This information is collected through cookies and similar tracking technologies.

We use the information we collect for the following purposes:

2.1 Service Delivery

To respond to your enquiries, provide our digital services, process payments, send project updates, and manage our client relationships.

2.2 Communication

To send you newsletters, marketing communications, and promotional offers where you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

2.3 Website Improvement

To analyse website usage, diagnose technical issues, and improve the performance and content of our website.

2.4 Legal Compliance

To comply with applicable laws, regulations, legal processes, and governmental requests, including tax and accounting obligations under Indian law.

3.1 Razorpay as Payment Processor

We use Razorpay Software Private Limited ('Razorpay') to process payments on our website. When you make a payment, you will be interacting with Razorpay's secure checkout interface. Razorpay is authorised by the Reserve Bank of India (RBI) and is PCI DSS Level 1 compliant.

3.2 Data Shared with Razorpay

To process your payment, Razorpay may collect your name, email address, phone number, billing address, and payment instrument details. This data is governed by Razorpay's Privacy Policy. We receive a payment confirmation and a transaction ID from Razorpay but do not receive or store your sensitive payment credentials.

3.3 Transaction Records

We retain transaction records including the amount paid, date of payment, transaction ID, and your contact information for accounting, tax compliance, and customer support purposes as required under Indian tax laws including the Goods and Services Tax (GST) Act.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

With trusted third-party service providers who assist us in operating our website and delivering our services — including Razorpay (payments), email service providers, and analytics tools. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4.2 Legal Requirements

When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity.

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to maintain session state, remember your preferences, and analyse website traffic.

5.2 Types of Cookies We Use

Essential cookies (required for the website to function), analytics cookies (to understand how visitors use our site), and marketing cookies (only if you have consented). You can control cookie preferences through your browser settings.

5.3 Third-Party Cookies

Our payment processor Razorpay and analytics services may set their own cookies subject to their respective privacy policies.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission. Payment processing is handled entirely by Razorpay's PCI DSS compliant infrastructure.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction and billing records are retained for a minimum of 8 years as required under Indian tax regulations. Newsletter subscription data is retained until you unsubscribe. General enquiry data is retained for up to 3 years.

Subject to applicable law, you may have the following rights regarding your personal information:

8.1 Access

The right to request a copy of the personal information we hold about you.

8.2 Correction

The right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

The right to request deletion of your personal information, subject to our legal obligations to retain certain records.

8.4 Opt-Out

The right to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at hello@pixanib.com. We will respond to your request within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: